Emotionary Support

Get in touch

Tell us what happened and what you expected. For an app issue, include your Emotionary version, device model, and iOS version. A screenshot can help; remove any private information before sending it.

Never send your password, sign-in codes, or payment-card details. If your question concerns an account, contact us from the email address associated with it where possible.

Emotionary is owned and operated by Nowdrops LLC, 1401 Lavaca St, Austin, TX 78701.

Signing in

You can use the account options shown in the app to create an account or sign in. Use the same sign-in method you originally chose. If you use Sign in with Apple and Hide My Email, your account may use an Apple private relay address.

If you cannot access your account, email support with the sign-in method and the error you see. Do not include your password.

Daily words and reminders

Check Emotionary’s Settings for your reminder preferences. On iPhone, open Settings → Notifications → Emotionary to check notification permissions. Focus modes and notification settings may affect when alerts appear.

If content will not refresh, check your internet connection and reopen the app. Include the word or screen involved when reporting a problem.

Favorites, progress, and word cards

The current app stores favorites, reading progress, and preferences on your device. Signing in does not currently provide cloud backup of those items. Removing the app can remove its local data.

Saving a word card asks permission to add an image to Photos. Images you save or share are separate from your Emotionary account.

Apple purchases and billing

If you have an Apple-billed subscription, manage or cancel it in your Apple account. Deleting an Emotionary account does not cancel an Apple subscription.

Manage Apple subscriptions · Request help with an Apple purchase or refund

Privacy and account deletion

You can delete your account from the app’s Settings → Account → Delete account. See the account-deletion guide for what is removed and what stays on your device.

Read our Privacy Policy, privacy choices, and Terms of Use.

Book waitlist

The book waitlist is separate from an app account. To stop book-launch emails or request removal from the list, email support from the address you used to join.